What’s your return policy?Updated 6 months ago
Try Hulken on your next schlep and make sure it's right for you—if not, you can return or exchange it anytime within the first 30 days of shipping.
Your refund will go back to the original method of payment used to make the purchase unless you choose a store credit with a bonus. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.
Only items purchased on hulkenbag.com are eligible for return or exchange.
Here are a few things to keep in mind:
- Our return and exchange policy lasts 30 days. The return window begins when the order is shipped.
- Shipping fees are non-refundable.
- We cannot accept returns or exchanges for items purchased from other retailers or platforms.
- Returns and exchanges will only be accepted if the item is in good condition and folded in the same way it was received (see our Tips page to learn how).
- Folding the bag to fit in a smaller shipping box will damage the bag and won't be eligible for an exchange or refund.
- Orders are eligible for one exchange only within the policy's 30-day timeframe.
- Discounts can't be applied on exchanges, only on the original order.
- All returns must get prior authorization through our return portal. Orders that are returned to us without prior authorization won't be eligible for an exchange or refund and can be sent back to the customer at the customer's expense. All returns must be sent to our warehouse with a return label provided by Hulken.
Damages & Defects
Please inspect all shipments immediately upon arrival. If your shipment was damaged in transit you agree to contact [email protected] within 5 days of receipt of damaged or defective shipments. Any problems must be reported by email with photographs of the damaged goods- you cannot return goods until you have received a written authorization from us. Goods sent back without prior authorization will not be credited to your account. Damaged merchandise returned to us will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 7 days after receipt.
Additional information
Refunds
Once your return is received and inspected, we will send you an email to notify you regarding your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds
If you think your refund is late please let us know at: [email protected]. Keep in mind that it may take some time before your refund is officially posted in your account as there is often some processing time before a refund is posted.
Discounted Bulk Orders
All discounted bulk orders are final and are not eligible for returns or exchanges. Please contact us at [email protected] if you have any questions.
Bulk order return requests (due to buyer’s remorse) must be made in writing to [email protected] within 7 days of delivery date, quoting invoice number and reasons for return. No returns are acceptable without our prior approval. You will incur all shipping charges for the return including a 15% restocking fee from the total value of the order.
Have any questions?
Contact our friendly customer service team who can assist with any of your queries: [email protected]